Frequently Asked Questions
Are ÉLORIS fragrances authentic?
Yes. We recommend buying exclusively through the official ÉLORIS brand channels operated by DEFI HOME, as well as its authorised partners and distributors, to ensure the authenticity and compliance of the products.
Why might the presentation of some fragrances change?
Packaging, labels, fragrance colours and certain visual elements may evolve as the collections and the identity of Maison ÉLORIS develop.
These changes may affect the design, presentation or certain aesthetic details without necessarily changing the fragrance character of the perfume concerned.
We nevertheless take care to preserve the quality, experience and identity of each creation.
Do the fragrances change with new presentations?
Certain visual changes do not necessarily affect the fragrance identity of the creations concerned.
What is the difference between Collection Privée Édition Intense and Collection Privée Gold Édition?
The collections gradually develop distinct fragrance worlds and families within Maison ÉLORIS.
How long do ÉLORIS fragrances last?
Longevity may vary depending on your skin, surroundings and application habits. ÉLORIS collections are designed to offer elegant, lasting scent trails for everyday wear.
What are the delivery times?
Orders are usually prepared within 24 to 72 business hours.
Mainland France: 3 to 5 working days
Europe and international: 7 to 14 working days
Can I return a fragrance?
You have a statutory period of 14 days. For hygiene and safety reasons, products that have been opened, used or unsealed cannot be returned or refunded.
All return requests require prior approval from our customer service team. Returns made without prior approval may be refused and may not be processed.
What happens if my parcel is returned or not collected?
If a parcel is not collected, is refused by the recipient or is returned to us for a reason for which the seller is not responsible — including an incorrect or incomplete address, absence at delivery, failure to collect the parcel within the allotted time or an unjustified refusal — return costs and any redelivery costs may remain payable by the customer, in accordance with our applicable terms.