TERMS AND CONDITIONS OF SALE

2.1 Product authenticity / anti-counterfeiting 

The Seller guarantees that the products marketed are authentic, come from lawful supply channels and comply with applicable regulations.  

However, the Seller cannot be held responsible for: 

The Customer is asked to report any suspected non-compliance or defect immediately. 

2.2 Packaging and batch variations 

Images displayed on the website are non-contractual. Manufacturers may change:  

These differences do not affect the product's authenticity or quality. 

ARTICLE 3 – PRODUCT AVAILABILITY 

Product offers displayed on the website are valid while stocks last. 

If a product becomes unavailable after the order has been confirmed, the Seller will inform the Customer as soon as possible and may offer, as appropriate, a full refund, store credit or delayed delivery. 

The Seller cannot be held responsible for a temporary or permanent stock shortage. 

The Seller does not guarantee that temporarily or permanently unavailable products will be restocked. 

ARTICLE 4 – PRICES   

Prices are stated in euros (€), inclusive of all taxes, in accordance with Article L.112-1 of the French Consumer Code. 

Shipping costs and any import taxes or customs fees are stated before order confirmation, except where exceptions arise from regulations in the destination country.  

The Seller reserves the right to change prices at any time; the applicable price is the one displayed when the order is confirmed.  

ARTICLE 5 – ORDERING AND CONFIRMATION   

Confirmation of the order constitutes an electronic signature within the meaning of Articles 1366 and 1367 of the French Civil Code.    

The Seller may refuse or cancel any order, particularly in the event of: 

The Seller also reserves the right to limit the quantities ordered. 

ARTICLE 6 – LEGAL CAPACITY   

The customer declares that they are of legal age and have full legal capacity to enter into a contract in accordance with Articles 1145 et seq. of the French Civil Code.  

Any order placed by a minor must be made under the supervision and with the prior authorisation of a legal representative. 

The Seller cannot be held responsible for an inaccurate declaration concerning the customer's age or legal capacity.   

ARTICLE 7 – MANIFEST ERROR   

Despite the care taken to keep the website up to date, a manifest error concerning the price, description or availability of a product may exceptionally occur. 

In the event of an obvious error or an abnormally low price, the Seller reserves the right to cancel the order after informing the Customer and fully refunding any sums paid. 

ARTICLE 8 – PAYMENT   

Payment is due immediately. 

Accepted payment methods are listed on the website. Transactions are secured through an authorised provider.   

The Seller may suspend an order while carrying out any anti-fraud checks deemed necessary. 

ARTICLE 9 – FRAUD PREVENTION   

To prevent fraud and secure transactions, the Seller reserves the right to request any supporting document necessary to approve an order. 

In the event of suspected fraud, misuse of a payment method or abnormal behaviour, the Seller may suspend, refuse or cancel the order without notice. 

ARTICLE 10 – DELIVERY AND INTERNATIONAL SHIPPING   

In accordance with Article L.216-1 of the French Consumer Code, delivery takes place within the period stated when ordering. 

10.1 Delays 

Delivery times are indicative. The Seller cannot be held responsible for delays caused by: 

10.2 Customs, taxes and imports 

For deliveries outside the applicable tax territory, customs duties, local taxes or import fees may be required by the authorities of the destination country.   

These amounts remain entirely payable by the Customer.    

The Seller has no obligation to provide exhaustive information on these fees and accepts no liability if the Customer refuses to pay them. 

10.3 Transfer of risk 

The risk of loss or damage passes to the Customer upon taking physical possession of the products, in accordance with Article L.216-4 of the French Consumer Code. 

10.4 Delivery to a Pickup Point – Mondial Relay

When the Customer chooses delivery to a Mondial Relay pickup point or locker, the delivery location selected when ordering may exceptionally change if the location initially chosen is unavailable, closed, full or unable to receive the delivery.

In this case, Mondial Relay may offer the Customer an alternative Point Relais® or locker, or redirect the parcel to another available location nearby, in accordance with its own carriage terms. The carrier will inform the Customer of this change.

Such a change does not, by itself, constitute a failure to deliver, provided that the new collection location remains reasonably accessible to the Customer.

ARTICLE 11 – INSPECTION ON RECEIPT   

The Customer must check the condition of the parcel and report any issue within 48 hours, with photographic evidence.       

After this period, processing the claim may become more difficult. 

ARTICLE 12 – RIGHT OF WITHDRAWAL AND RETURNS 

In accordance with Articles L.221-18 et seq. of the French Consumer Code, the Customer has a statutory period of fourteen (14) days from receipt of the products to exercise their right of withdrawal without having to give reasons for their decision.   

The Customer must notify the Seller of their decision to withdraw by any written means that allows proof to be retained. 

Products must be returned in their original condition, complete, unused, unopened and in their intact original packaging, allowing them to be offered for sale again. 

For reasons of hygiene, safety and protection of cosmetic and fragrance products, any product that has been opened, unsealed, used or tested, or whose packaging has been damaged beyond what is necessary to check its nature and characteristics, may be subject to: 

The Customer is responsible for any reduction in the product's value resulting from handling beyond what is necessary to establish its nature, characteristics and proper functioning. 

Return costs remain payable by the Customer unless otherwise required by law or an error is attributable to the Seller. 

The refund will be made within a maximum of fourteen (14) days from recovery of the returned products or receipt of proof of dispatch provided by the Customer, whichever occurs first. 

The refund will be made using the same payment method used for the order, unless expressly agreed otherwise. 

The Seller reserves the right to refuse any return that does not comply with these terms. 

ARTICLE 13 – STATUTORY WARRANTIES   

The Customer benefits from: 

ARTICLE 14 – LIABILITY, ALLERGIES AND SENSITIVITIES   

The Seller cannot be held responsible for: 

The Customer must check the product's ingredients before use. In the event of a known allergy, a preliminary skin test is recommended. 

The Seller does not guarantee that the products will perfectly meet the Customer's subjective preferences or personal expectations. 

The Seller's liability is strictly limited to the order amount. 

ARTICLE 15 – RETENTION OF TITLE  

In accordance with Article 2367 of the French Civil Code, the products remain the Seller's property until payment has been made in full.   

ARTICLE 16 – CREATOR AFFILIATE PROGRAMME  

ARTICLE 18 – PERSONAL DATA  

Personal data is processed in accordance with: 

The Customer has rights of access, rectification, erasure, objection, restriction and portability. 

GDPR contact: privacy@elorisparis.com  

ARTICLE 19 – FORCE MAJEURE  

In accordance with Article 1218 of the French Civil Code, neither party may be held responsible for a breach resulting from an event of force majeure.   

ARTICLE 20 – CONSUMER MEDIATION   

In accordance with Articles L.612-1 et seq. of the French Consumer Code, after submitting a written complaint to the Seller's customer service team, the Customer may refer the matter free of charge to the consumer mediator CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice, located at 49 Rue de Ponthieu, 75008 Paris, reachable on 01 89 47 00 14 or via https://www.cm2c.net.

ARTICLE 21 – APPLICABLE LAW AND JURISDICTION   

These Terms and Conditions of Sale are governed by French law. 

All disputes fall within the jurisdiction of the competent French courts, unless otherwise required by mandatory law. 

ARTICLE 22 – CUSTOMER SERVICE